How to build and publish FAQs to empower clients in Remindoo

Learn how to create comprehensive FAQ content in Remindoo, from crafting questions and writing rich answers to previewing and publishing instantly — clear guidance for your accountancy firm's clients. This walkthrough is for UK accounting and bookkeeping practices using Remindoo, the CRM and practice management platform for accountants. Watch the interactive demo below to see each step.

Last updated: 24 September 2026

What can you do with this?

Learn how to create comprehensive FAQ content in Remindoo
From crafting questions and writing rich answers to previewing and publishing instantly — clear guidance for your accountancy firm's clients
Keep the result visible to your team inside Remindoo

Why does it matter for your practice?

A shared knowledge base answers repeat questions once. It helps clients and new staff find reliable information without waiting for a reply.

Step-by-step

Open the relevant area in Remindoo.
Learn how to create comprehensive FAQ content in Remindoo.
From crafting questions and writing rich answers to previewing and publishing instantly — clear guidance for your accountancy firm's clients.
Keep the result visible to your team inside Remindoo.
Save your changes and check the result with your team.

Want to see this with your own clients?

Book a Demo Start free trial

Frequently asked questions

What does this Remindoo walkthrough cover?

Who is this for?

UK accounting and bookkeeping practices that use Remindoo to run clients, deadlines and team work in one place.

Can I try this myself?

Yes. Start a free 60-day trial or book a demo and the Remindoo team will show you the steps with your own workflow.

Related help

Learn more about knowledge base in Remindoo, or browse all Knowledge Base help articles.

Video

Knowledge Base

How to build and lock your knowledge base tag system in Remindoo

Learn how to organise your knowledge base with custom tags

Watch demo: build and lock your knowledge base tag system

Video

Knowledge Base

How to build and publish a complete knowledge base article in Remindoo

Learn how to create

Watch demo: build and publish a complete knowledge base article

Screenshot: How to complete CRM operations and client management in Remindoo

Video

Getting Started

How to complete CRM operations and client management in Remindoo

Manage leads

Watch demo: complete CRM operations and client management

Why a single client record matters

When client details, deadlines, documents and conversations are spread across inboxes and spreadsheets, time goes on searching instead of on client work.

One version of the truth

Everyone sees the same services, contacts, deadlines and notes for each client.

Accurate deadlines

Companies House sync brings in company details and filing dates, reducing manual errors.

Better client service

A full timeline means anyone can answer a client question with the history in front of them.

Secure document sharing

A client portal is safer than sending financial documents as email attachments.

Practical tips from UK practice

Import companies from Companies House rather than typing details by hand.
Record every service a client takes, so recurring work is created automatically.
Add a short note after every important client call.
Ask clients to upload documents through the portal rather than by email.

Related Remindoo features

Written and reviewed by Waqas Sagar ACA FCCA FMAAT, Chartered Accountant with 18+ years in practice. Founder and MD of Accotax, an ICAEW, ACCA and AAT regulated London practice that has served over 5,000 clients, and founder of Remindoo. Guidance is general; check current GOV.UK and professional body guidance for your firm.

What UK practices say about Remindoo

Read all reviews on Trustpilot

“With Remindoo, everything from the first enquiry to onboarding and ongoing client management is tracked in one place… It saves us hours and gives me, as a practice owner, complete visibility of where the firm stands.”

Shaz Israr

“The biggest benefit is having clients, tasks, deadlines, workflows, proposals and communication all organised in one place.”

Taxaccolega Chartered Accountants

“During my trial, the team were absolutely amazing. They helped onboard my clients, set up my settings and made sure everything was ready for me to use… they made the whole process completely stress-free.”

Afia Begum

“It brings client information, tasks, recurring deadlines, workflows and reminders together in one place, giving us much better visibility across the team.”

Premier Books Consultancy Ltd