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Terms and Conditions

These Terms of Service (“Terms”) govern access to and use of the Remindoo platform (“Platform”) provided by REMINDOO LIMITED (“Remindoo”, “we”, “us”, “our”).

By subscribing to, accessing, or using the Platform, you (“Customer”, “you”) agree to be bound by these Terms.

1. Purpose of the Platform

Remindoo is a cloud-based practice management and client relationship management (CRM) software designed for professional service firms.

The Platform is intended for managing existing clients, workflows, compliance processes and internal business operations.

The Platform is not designed, licensed, or intended for:

  • Bulk email marketing
  • Mass outbound prospecting
  • Cold outreach campaigns
  • Advertising distribution
  • Lead scraping
  • Marketing automation

Any such use is strictly prohibited.

2. Subscription and Fees

Access is provided on a subscription basis in accordance with the package selected on the Remindoo website.

Fees:

  • Are charged according to the selected package
  • Are payable in advance
  • Are exclusive of VAT unless stated
  • Are non-refundable except where required by law

Subscriptions renew automatically unless cancelled prior to renewal.

Remindoo may revise pricing or package features upon renewal with reasonable notice.

Failure to pay may result in suspension or termination.

3. Licence

Remindoo grants a limited, revocable, non-exclusive, non-transferable licence to use the Platform for internal business purposes only.

No rights are granted to:

  • Copy or replicate the Platform
  • Reverse engineer or decompile
  • Extract source code
  • Create derivative works
  • Resell or sublicense access

All intellectual property, including software code, algorithms, architecture, databases, branding and designs remain the exclusive property of Remindoo.

4. Acceptable Use and Fair Use Policy

You must use the Platform responsibly and proportionately.

The Platform must not be used for:

  • Mass unsolicited communications
  • Uploading purchased or scraped lists
  • Spam activity
  • Fraudulent or unlawful conduct
  • Overloading infrastructure
  • API abuse
  • Data scraping
  • Competitive benchmarking

Remindoo operates a Fair Use Policy across all features including:

  • Email and communication features
  • Storage usage
  • AI tools
  • Automation tools
  • API usage

Excessive or abnormal usage inconsistent with professional CRM use may result in:

  • Feature limitation
  • Rate limiting
  • Temporary suspension
  • Termination

Remindoo’s assessment of misuse shall be final, acting reasonably and in good faith.

5. Recovery of Third-Party Charges

The Platform relies on third-party service providers including but not limited to:

  • Cloud hosting providers (e.g. AWS)
  • Companies House
  • HMRC APIs
  • AI service providers
  • Email infrastructure providers
  • Integration partners

If Remindoo incurs additional charges, penalties, service suspensions, fines, or increased costs from any third-party provider as a direct result of Customer misuse, excessive usage, or breach of these Terms, Remindoo reserves the right to recover such additional costs from the Customer.

Such amounts shall be payable on demand and may be offset against future service access.

6. Customer Data and Compliance

You retain ownership of your data.

You warrant that:

  • You have lawful authority to process all data
  • You comply with applicable data protection and regulatory obligations
  • You have obtained necessary client consents

Remindoo acts as a data processor where applicable.

A separate Data Processing Agreement applies where required by law.

Remindoo is not responsible for regulatory compliance decisions made by Customers.

7. AI Features

The Platform may include AI-powered functionality.

You acknowledge:

  • AI outputs may contain inaccuracies
  • AI tools are assistive only
  • Professional judgement remains your responsibility
  • Outputs must be reviewed before reliance

Where AI features rely on third-party providers, those providers operate under independent terms. Remindoo does not control their independent data processing and is not liable for their conduct.

8. Third-Party Dependencies

Certain features may depend on third-party systems including Companies House, HMRC, cloud infrastructure, and other APIs.

If those services are interrupted, unavailable, delayed, or modified:

  • Certain Platform features may become unavailable
  • Data may be delayed
  • Integration functionality may fail

Remindoo shall not be liable for downtime or feature unavailability caused by third-party services.

Where reasonably practicable, Remindoo will endeavour to notify Customers of known material outages, but no guarantee of notification timing is provided.

9. Security and Infrastructure

Remindoo implements commercially reasonable security measures including:

  • Encryption in transit
  • Secure hosting environments
  • Access control systems
  • Monitoring and logging
  • Backup procedures

No system is entirely immune from risk.

Customers are responsible for securing their own access credentials and managing user permissions.

Remindoo shall not be liable for breaches resulting from Customer-side failures.

10. Availability

The Platform is provided “as available”.

Remindoo does not guarantee uninterrupted service.

Downtime resulting from maintenance, infrastructure failure, third-party outages, cyber incidents or force majeure shall not constitute breach.

11. Free Trials and Beta Features

Free trial access and beta features are provided “as is”.

During trials:

  • No uptime commitments apply
  • Liability is capped at £0

Beta features may be modified or withdrawn at any time.

12. Confidentiality

Each party shall maintain confidentiality of non-public information.

Customer Data shall be treated as confidential subject to legal obligations.

13. Non-Reliance

You acknowledge that you have not relied on any representation not expressly stated in these Terms.

14. Publicity

Unless objected to in writing, Remindoo may identify Customer as a user of the Platform for marketing purposes.

15. Non-Solicitation

During the subscription term and for 12 months thereafter, Customer shall not directly solicit or hire Remindoo employees involved in delivering the Platform.

16. Indemnity

You agree to indemnify Remindoo against claims arising from:

  • Misuse of the Platform
  • Breach of these Terms
  • Unlawful data processing
  • Regulatory investigations
  • Client disputes
  • Third-party claims triggered by your actions

17. Limitation of Liability

Nothing excludes liability that cannot be excluded by law.

Remindoo’s total aggregate liability shall not exceed the subscription fees paid in the 12 months preceding the claim.

Remindoo shall not be liable for:

  • Loss of profit
  • Loss of revenue
  • Loss of goodwill
  • Indirect or consequential loss
  • Regulatory fines
  • Third-party service failures
  • Client claims

18. Suspension and Termination

Remindoo may suspend or terminate access if:

  • Fees are unpaid
  • There is misuse
  • There is infrastructure risk
  • Required by law
  • Customer becomes insolvent

Termination does not waive outstanding payment obligations.

19. Force Majeure

Remindoo shall not be liable for failure caused by events beyond reasonable control.

20. Assignment

Remindoo may assign these Terms in connection with restructuring, merger, or sale.

Customer may not assign without written consent.

21. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede prior understandings.

22. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

Company Number: 16910665
Registered Office: 12 London Road, Morden, England, SM4 5BQ
Effective Date: 1 February 2026