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Clients

Client Management Software for Accountants and Bookkeepers

ICAEW Technology AccreditationRated Excellent on Trustpilot

Remindoo gives your practice one connected client record for information, contacts, services, tasks, compliance, documents, communication, deadlines and commercial data, so everyone works from the same up-to-date picture of each client.

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Built for UK accountants, bookkeepers and growing accountancy practices.

What is Remindoo client management?

Remindoo client management software helps accounting firms centralise client information, assign services, manage deadlines, monitor AML and HMRC authorisation, control portal access and keep a searchable history of every client relationship within one practice management system.

Manage the complete client journey in one system

  1. 1Create or import the client
  2. 2Record company, personal and contact information
  3. 3Add related contacts and connected clients
  4. 4Assign team members and service managers
  5. 5Add accounting and tax services
  6. 6Complete AML risk assessment and identity verification
  7. 7Track HMRC authorisation
  8. 8Create portal access
  9. 9Upload and share documents
  10. 10Manage tasks, deadlines and tax liabilities
  11. 11Monitor fees, hours, invoices and payments
  12. 12Record notes and activity on the timeline
Start with leads Win work with proposals

See every client from one central register

The client register is more than a contact list. It is an operational workspace where you search, create, preview, select, sort and filter clients, and review tasks, services, compliance and financial information in one table.

  • Search and create clients
  • Preview a client without leaving the register
  • Select multiple clients
  • Sort and filter records
  • View totals by client status
  • Configure the operational view
Centralised client information

Manage Active, Draft, Frozen and Archived clients

Active

Current clients you are working for.

Draft

Clients whose information or onboarding is still being prepared, for example, a signed proposal becomes a draft client.

Frozen

Clients who are not responding but who may come back. Reminders keep going to frozen clients, so the relationship stays warm without active work.

Archived

Former clients retained for history outside the active workflow.

See client totals for each status and filter the register accordingly.

Search, sort and filter client records

Search by name or relevant information, sort supported columns and combine one or several filters to find exactly the clients you need.

  • Client status
  • Client type
  • Assignee
  • Service manager
  • Partner
  • Assigned service
  • Pending tasks
  • Fee
  • Total, average, spent and available hours
  • AML risk level
  • Digital AML verification
  • Identity verification
  • HMRC authorisation
  • Form 64-8
  • Invoices and overdue invoices
  • Tax and Companies House dates
  • Client source
Strong client filters

Customise the client register

  • Choose which columns are visible
  • Hide columns you do not need
  • Show information for a particular workflow
  • Freeze important columns
  • Keep identifying information visible while scrolling
  • Combine column controls with filters

Manage clients in bulk

Bulk email clients

Select several clients and send one relevant communication to the group instead of repeating individual emails.

Bulk reassign clients

Move selected clients to another team member to rebalance portfolios, handle team changes or cover absence.

Bulk change status

Update several clients to the right lifecycle status at once and keep the register accurate.

Bulk delete clients

Remove duplicate or incorrectly created records, subject to permissions and confirmation. Deleted clients cannot be retrieved, only their tax liabilities remain viewable.

Bulk client actions Bulk delete

Review client fees, hours and capacity

Connect the commercial value of each client with the time allocated and spent delivering their services.

  • Total client fees and yearly fee excluding VAT
  • Total allocated hours
  • Spent and available hours
  • Average client hours
  • Filter by fees and hours
  • Compare allocated and consumed time
Client fees and hours

Centralise client basic information

  • Client and company name
  • Status and client type
  • Email and contact numbers
  • Address, town and postcode
  • Country of registration
  • SIC code
  • Company number
  • Incorporation date
  • Letter of Engagement signed date
  • Company UTR
  • Authentication code
  • Business website
  • Client notes

Search fields within a record, keep basic and additional fields separate, edit a single detail or everything at once, and capture practice-specific information with your own custom fields.

Manage multiple client contacts

Add as many contacts as a client needs, search them and add new ones without leaving the client preview.

  • Contact type or role
  • Separate addresses
  • Included and excluded email addresses
  • Telephone and mobile numbers
  • Preferred name
  • Designation and nationality
  • Date of birth
  • UTR and National Insurance details
  • Contact notes
  • Basic and additional fields
  • Verification information

Monitor contact and identity verification

  • Verification requirements and completeness
  • Verification start, end and verified dates
  • Verification-statement deadline
  • AML supervisory body
  • Authorised Corporate Service Provider details
  • Person responsible for verification

These records support your firm's verification processes; they do not guarantee compliance.

Connect related clients and entities

Link associated records and move between related people and organisations, for example a company, its directors and a connected business, so complex client structures stay visible.

Related clients

Assign clients, services, managers and partners

  • Client assignees
  • Service managers
  • Partners
  • Service-level assignees
  • Multiple team members
  • Individual and bulk reassignment
Add a client manager Service managers

Add and manage client services

Add services to a client, assign responsible team members, store service-specific information and see pending-task totals for each service, all without leaving the client preview. Services connect responsibility, work and deadlines, and can link to recurring workflows and task templates where configured.

Client services and deadlines Task management

Track HMRC tax liabilities and authorisation

View tax liabilities associated with a client and keep tax information alongside the record. Record HMRC authorisation status and whether Form 64-8 is signed, then filter to find clients with missing authorisation. Remindoo does not submit returns, make payments or submit authorisations to HMRC.

HMRC liabilities

Bring Companies House information into the workflow

Import company number, type, incorporation date, registered office, SIC codes, status, and accounts and confirmation-statement dates, cutting repeated data entry and feeding dates into the wider register.

Companies House Sync Bulk sync

Manage client deadlines and important dates

Companies House

Last year end, next accounts date, accounts due date, last accounts made-up date, next accounts period end, and last, next and due confirmation-statement dates.

Corporation Tax

CT600 filing deadline and HMRC Corporation Tax payment date.

Self Assessment

Paper-return deadline, online-filing deadline and next Self Assessment date.

VAT, bookkeeping and payroll

Next VAT filing date, VAT deadline, next bookkeeping date and payroll-run date.

Other compliance

ATED renewal date, MTD ITSA quarter end, identity-verification dates and verification-statement deadline.

Only the dates relevant to each client type apply.

Client deadlines

Store internal information and referral sources

Keep the yearly fee, client-source type and relationship to the source, previous accountant's firm and contact details, and other internal fields separate from client-facing portal content.

Send a professional Letter of Clearance

Store the previous accountant's details and initiate a Letter of Clearance from the client record, keeping the transition connected to the client.

Professional clearance

Complete AML risk assessments and digital verification

Support your firm's AML risk-assessment processes with a structured questionnaire and configurable risk factors, covering areas such as identity evidence, cash-based activity, overseas relationships, complex structures and evidence of trade. Save the assessment, record the risk level, start digital AML verification and track its status from the client record.

AML risk assessment Digital verification AML guidance

Manage portal users, documents and e-signatures

Portal access: create portal users, search by name or email, grant access to client records and see who is also an employee.

Uploading a document stores it against the client from the client preview.

Sharing makes a document available through the portal workflow, uploads are not shared automatically.

E-signatures: prepare documents for signature; once signed, a copy is sent to each party and kept with the record.

Client portal E-signatures

Keep a searchable client timeline

  • Chronological client events
  • Add notes
  • Search and filter entries
  • Latest events first
  • Who performed each activity
  • Event dates and times
  • Client-created and service-added events
  • Service names shown
  • Pin important events
  • Expand or collapse cards
Client timeline Client notes

Review invoices and payment information

See invoice value, invoice count and overdue invoices from the client register and review payment information next to the relationship. Invoicing is being expanded so outstanding balances sit alongside client work.

Preview clients without leaving the register

Open a client preview, move between sections, search, review services, AML, portal access and timeline, edit details and access Companies House information, without repeatedly switching pages.

Client card

Why accounting firms use Remindoo client management

One central client record

Information, work and compliance in one place.

Faster, consistent onboarding

Draft clients become full clients step by step.

Better Companies House visibility

Imported details and dates, less retyping.

Structured AML processes

Risk assessments and verification with the client.

HMRC authorisation monitoring

See who is missing authorisation or Form 64-8.

Service and workload visibility

Pending tasks per service at a glance.

Fees and capacity oversight

Fees next to allocated and spent hours.

Contacts and related clients

Complex structures stay connected.

Controlled portal access

Manage who can see which client.

Connected documents

Files stay with the right client.

Searchable client history

Context for anyone picking up the client.

Bulk administration

Email, reassign or update many clients at once.

Deadline visibility

Statutory and tax dates in the register.

Invoice and payment awareness

Overdue invoices visible next to the work.

Detailed client features

Client onboarding

Bring new clients in with a consistent, repeatable process.

Centralised client information

One record for company, personal and contact details.

Client card

Key client information at a glance.

Client journey

Follow each client from lead to active relationship.

Client timeline

A searchable, chronological history of client activity.

Client notes

Keep internal context with the client record.

Companies House Sync

Import company details and statutory dates.

Client deadlines

Companies House, tax, VAT and payroll dates in one place.

AML risk assessment

Structured questionnaires with a recorded risk level.

Digital AML verification

Start and track identity verification from the client.

Client portal

Controlled portal access for your clients.

E-signatures

Prepare documents for signature and keep signed copies.

Client services

Assign services, owners and deadlines to each client.

HMRC tax liabilities

See client tax liabilities alongside the record.

Fees and hours

Compare fees with allocated and spent hours.

Client filters

Combine filters to find the right clients quickly.

Related clients

Connect people, companies and associated entities.

Letter of Clearance

Start professional clearance from the client record.

Practice management software

Control Client Access by Employee Role

Decide who can create, edit or delete clients, manage services and reminders, or view fee and hour aggregates. Client visibility can also be restricted to allocated records.

Explore Roles & Permissions

Assign Services That Run Themselves

Assign a service to a client and their trigger date drives the tasks, deadlines, reminders and client requests set up in the service template.

Explore Service templates

Consistent Client Emails with Templates

Use email templates for consistent client communications and bulk emails, personalised with each client's details.

Explore Email templates

Customise the Information You Store

Create practice-specific client fields, decide whether information is compulsory, select the relevant client types and choose which fields appear in your main Clients table.

Explore Practice Controls

Client Onboarding Workflows

Client automation rules and client-facing checklists keep onboarding and information requests consistent.

Explore client onboarding workflows

Built-in AML verification

Run AML risk assessments and email clients digital KYC, AML and proof-of-address checks from the client record, with continuous monitoring available.

Explore built-in AML verification

Structured client onboarding

Import from Companies House or add clients manually, then work through contacts, services, AML and internal information in six onboarding stages.

See client onboarding software for accountants

Frequently asked questions

What is client management software for accountants?

It is a system that keeps every client's information, contacts, services, deadlines, compliance records, documents and history in one place. Remindoo adds tasks, AML, HMRC authorisation tracking and portal access so the record drives day-to-day work.

Can Remindoo store company and individual client records?

Yes. Remindoo supports different client types, including companies and individuals, with basic and additional fields for each.

Can I import information from Companies House?

Yes. Companies House Sync imports details such as company number, incorporation date, registered office, SIC codes, company status, and accounts and confirmation-statement dates.

Can I manage multiple contacts for one client?

Yes. Add several contacts to a client, each with their own role, addresses, email addresses, phone numbers, notes and verification information.

Can I connect related clients?

Yes. Related clients can be linked so you can see and move between connected people and organisations.

Can I assign clients to team members, managers and partners?

Yes. Record client assignees, service managers and partners, assign team members at service level and reassign clients individually or in bulk.

Can I add accounting services to a client?

Yes. Add services to a client, assign responsible team members and store service-specific information.

Can I see pending tasks for each service?

Yes. The client preview shows pending-task totals for each assigned service.

Can I track client fees and allocated hours?

Yes. Record the yearly fee excluding VAT and review total, allocated and average hours for each client.

Can I compare spent and available hours?

Yes. Spent and available hours sit alongside allocated hours so you can see how much capacity remains. This is a capacity view, not a full profitability calculation.

Can I manage AML risk assessments?

Yes. Complete a structured AML questionnaire, record responses and keep the resulting risk level with the client. Remindoo supports your firm's AML processes; it does not guarantee compliance.

Does Remindoo support digital AML verification?

Yes. You can start digital AML verification from the client and track verification status and dates.

Can I track HMRC authorisation and Form 64-8?

Yes. Record HMRC authorisation status and whether Form 64-8 is signed, and identify clients with missing authorisation. Remindoo does not submit authorisations to HMRC.

Can I monitor Companies House and tax deadlines?

Yes. Accounts, confirmation-statement, Corporation Tax, Self Assessment, VAT, payroll and other dates can be recorded, depending on the client type.

Can I view HMRC tax liabilities?

Yes. Tax liabilities associated with a client can be viewed alongside the client record. Remindoo does not file returns or make tax payments.

Can clients access a portal?

Yes. Create client-portal users, grant them access to the relevant client records and manage that access centrally.

Can I upload client documents?

Yes. Upload documents from the client preview so they stay connected to the client. Uploading a document does not automatically share it or send it for signature.

Does Remindoo support electronic signatures?

Yes. Prepare documents for signature, associate them with the client and keep signed copies with the record. A copy is sent to each party once signed.

Can I review client invoices and overdue amounts?

Invoice information such as value, count and overdue status can be reviewed from the client register. Invoicing is being expanded so outstanding balances sit alongside client work.

Can I search, sort and filter clients?

Yes. Search the client register, sort supported columns and combine filters such as status, type, assignee, service, AML risk and HMRC authorisation.

Can I email multiple clients at once?

Yes. Select several clients and send a bulk email to the group.

Can I reassign clients in bulk?

Yes. Select clients and assign them to another team member, for example to rebalance portfolios or cover absence.

Can I change client statuses in bulk?

Yes. Move several selected clients to a new status, such as Active, Draft, Frozen or Archived, in one action.

What is a frozen client?

A frozen client is one who is not responding but who may come back. Reminders continue to go to frozen clients, so the relationship stays warm without active work, and you can return them to Active when they re-engage.

Can a deleted client be recovered?

No. Deleted clients cannot be retrieved. After deletion you can only view the client's tax liabilities; everything else is permanently removed, so treat deletion as final.

Can I maintain a client timeline?

Yes. The client timeline records events in date order with who performed them, and lets you add notes, search, filter and pin important entries.

Can I send a Letter of Clearance?

Yes. Store the previous accountant's details and initiate a Letter of Clearance from the client record.

Bring Every Client Relationship into One Connected System

Remindoo combines client information, contacts, services, work, deadlines, AML, HMRC authorisation, documents, portal access and history in one practice management system.

Book a DemoExplore Remindoo features

Book a personalised demonstration based on your firm’s own process.

Why a single client record matters

When client details, deadlines, documents and conversations are spread across inboxes and spreadsheets, time goes on searching instead of on client work.

One version of the truth

Everyone sees the same services, contacts, deadlines and notes for each client.

Accurate deadlines

Companies House sync brings in company details and filing dates, reducing manual errors.

Better client service

A full timeline means anyone can answer a client question with the history in front of them.

Secure document sharing

A client portal is safer than sending financial documents as email attachments.

Practical tips from UK practice

  • Import companies from Companies House rather than typing details by hand.
  • Record every service a client takes, so recurring work is created automatically.
  • Add a short note after every important client call.
  • Ask clients to upload documents through the portal rather than by email.

Related Remindoo features

  • Companies House sync →
  • Client portal →
  • Client onboarding →

Written and reviewed by Annie, Product Lead at Remindoo. Guidance is general; check current GOV.UK and professional body guidance for your firm.

What UK practices say about Remindoo

Read all reviews on Trustpilot
“With Remindoo, everything from the first enquiry to onboarding and ongoing client management is tracked in one place… It saves us hours and gives me, as a practice owner, complete visibility of where the firm stands.”
Shaz Israr
“The biggest benefit is having clients, tasks, deadlines, workflows, proposals and communication all organised in one place.”
Taxaccolega Chartered Accountants
“During my trial, the team were absolutely amazing. They helped onboard my clients, set up my settings and made sure everything was ready for me to use… they made the whole process completely stress-free.”
Afia Begum
“It brings client information, tasks, recurring deadlines, workflows and reminders together in one place, giving us much better visibility across the team.”
Premier Books Consultancy Ltd

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