Free CRM for accountants & bookkeepersFree for two months (60-day trial) · no per-user fees
Template · Internal
AML ID Document Request Email Template
Explain what is needed, why, how to provide it securely and what happens next.
Built by a practising Chartered Accountant · Unlimited users · 60-day free trial · Last updated 24 September 2026
Quick answer
Ask only for the information and evidence your documented CDD process requires. Explain the legal purpose, give a secure submission route, include requirements for beneficial owners where relevant and avoid asking clients to send sensitive identity documents by ordinary email.
Who is this sent to, and when?
- Sent to
- Client
- When to send it
- At onboarding or a risk-triggered review
What should the request explain?
Explain purpose, documents, secure delivery, deadline and contact point.
Adapt the examples to your verification method and privacy notice.
Preview the template
Template only. Review with a solicitor or your professional body before use.
AML ID Document Request Email Template
Subject: Information needed for our client due diligence
Dear [Client Name],
Before we can [start/continue] work, we need to complete our client due diligence under UK anti-money laundering requirements.
Please provide through [Secure Portal Link]:
[Identity evidence required]
[Address evidence required]
[Company and beneficial owner information]
[Source of funds or wealth evidence,
Preview shows the opening and key sections. The full editable file is free to download below.
See it working with your own clients
A 30-minute walkthrough using your services, deadlines and templates.
Send this from Remindoo
Save it once in Remindoo and send it from there. Store the wording as an email template, then use tokens so client names, company numbers and dates fill in automatically. Send it to one client or to a filtered group with bulk client emails. For requests that repeat, pair it with automated reminders and a recurring task so it goes out every period without anyone remembering.
What are the common mistakes?
- Requesting every possible document
- Using ordinary email for sensitive files
- Missing beneficial owners
- No explanation or deadline
“Companies House integration onboards clients in minutes; AML scoring keeps us compliant.”
Frequently asked questions
Can Remindoo verify the ID?
Yes. Remindoo stores the record and workflow, and electronic verification is built in.
Should clients email passports?
Use an appropriately secure route such as a client portal rather than ordinary email.
Ready to run a calmer practice?
See Remindoo with your own clients, or start free for 60 days with unlimited users.
Sources
Last updated 24 September 2026. General guidance, not regulatory advice.
Why a single client record matters
When client details, deadlines, documents and conversations are spread across inboxes and spreadsheets, time goes on searching instead of on client work.
One version of the truth
Everyone sees the same services, contacts, deadlines and notes for each client.
Accurate deadlines
Companies House sync brings in company details and filing dates, reducing manual errors.
Better client service
A full timeline means anyone can answer a client question with the history in front of them.
Secure document sharing
A client portal is safer than sending financial documents as email attachments.
Practical tips from UK practice
- Import companies from Companies House rather than typing details by hand.
- Record every service a client takes, so recurring work is created automatically.
- Add a short note after every important client call.
- Ask clients to upload documents through the portal rather than by email.
Related Remindoo features
Written and reviewed by Waqas Sagar ACA FCCA FMAAT, Chartered Accountant with 18+ years in practice. Founder and MD of Accotax, an ICAEW, ACCA and AAT regulated London practice that has served over 5,000 clients, and founder of Remindoo. Guidance is general; check current GOV.UK and professional body guidance for your firm.
What UK practices say about Remindoo
Read all reviews on Trustpilot“With Remindoo, everything from the first enquiry to onboarding and ongoing client management is tracked in one place… It saves us hours and gives me, as a practice owner, complete visibility of where the firm stands.”
“The biggest benefit is having clients, tasks, deadlines, workflows, proposals and communication all organised in one place.”
“During my trial, the team were absolutely amazing. They helped onboard my clients, set up my settings and made sure everything was ready for me to use… they made the whole process completely stress-free.”
“It brings client information, tasks, recurring deadlines, workflows and reminders together in one place, giving us much better visibility across the team.”
