Emails
Connect Gmail, Outlook, Company and Team Mailboxes
Connect your own Gmail or Outlook, a shared company email and team members' mailboxes, then switch between them or choose All Accounts.
Built for UK accountants, bookkeepers and growing accountancy practices.
How it works
In most practices, client email is spread across several accounts: the partner's own mailbox, a general company address such as accounts@ or info@, and each team member's inbox. When those stay separate, cover during holidays is difficult and nobody has the full picture of a client relationship. Remindoo lets you connect your own Gmail or Outlook account under My Email, add a shared Company Email, and bring in team members' mailboxes under Team.
The mailbox selector at the top of the inbox lets you move between these accounts in one click, or choose All Accounts to see every connected mailbox together. A tick shows which mailbox you are viewing, and the company mailbox is clearly tagged Company. Because every mailbox feeds the same inbox, the same tools apply everywhere: linking to clients and tasks, priority, labels, assignees and AI-assisted replies.
For a practice owner, this is the foundation of a proper shared inbox. Client emails received in any connected account can be filed to the client record, so the history is not lost when a staff member is away or leaves the firm.
Every mailbox in one place
Connect your own Gmail or Outlook, a shared company email and team members' mailboxes, then switch between them or choose All Accounts.
What you can see
- My Email section with Gmail and Outlook connect buttons.
- Company Email entry tagged Company.
- Team section listing a team member's mailbox, with a tick on the active one.
- All Accounts option with a count of connected accounts (2).
- Selector sits beside Search Emails and Compose.
Why it matters: Personal, company and team mailboxes are managed in one place, so coverage and client history do not depend on one person's inbox.
Frequently asked questions
Can I connect Gmail and Outlook?
Yes. Connect a Gmail or Outlook account, a company mailbox and team members' mailboxes, then switch between them or view All Accounts.
Can I link an email to a client?
Yes. Use Link Client to attach any email to a client record; Link Task attaches it to one of that client's tasks.
Can I turn an email into a lead?
Yes. Create Lead opens the lead form with the sender's email and the subject already filled in.
Does Remindoo help write replies?
Yes. AI Suggestion drafts a reply or a new email that you can edit before sending.
Can I connect both Gmail and Outlook?
Yes. The My Email section offers Gmail and Outlook, alongside a company mailbox and team mailboxes.
Can I see all mailboxes at once?
Yes. Choose All Accounts in the mailbox selector to view every connected mailbox together.
Continue the Emails guide
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Why consistent client communication matters
Much of an accountant's week goes on chasing records and answering the same questions. Standard messages and timely reminders cut that chasing down.
Records arrive sooner
Reminders sent well before a deadline give clients time to send what you need.
Professional and consistent
Templates keep tone, content and deadlines accurate, whoever sends the email.
Less manual work
Tokens merge client details into messages, so one template works for every client.
A clear audit trail
Sent messages recorded on the client timeline show what was asked for and when.
Practical tips from UK practice
- Send the first records request at least six weeks before the internal deadline.
- Keep reminder emails short, with one clear action and a date.
- Review templates each tax year so dates and rules stay current.
- Use bulk emails for practice-wide updates such as new rules or office closures.
Related Remindoo features
Written and reviewed by Annie, Product Lead at Remindoo. Guidance is general; check current GOV.UK and professional body guidance for your firm.
What UK practices say about Remindoo
Read all reviews on Trustpilot“With Remindoo, everything from the first enquiry to onboarding and ongoing client management is tracked in one place… It saves us hours and gives me, as a practice owner, complete visibility of where the firm stands.”
“The biggest benefit is having clients, tasks, deadlines, workflows, proposals and communication all organised in one place.”
“During my trial, the team were absolutely amazing. They helped onboard my clients, set up my settings and made sure everything was ready for me to use… they made the whole process completely stress-free.”
“It brings client information, tasks, recurring deadlines, workflows and reminders together in one place, giving us much better visibility across the team.”
