Knowledge Base
FAQs & Support
Questions such as staff entertaining, salary or dividends, corporation tax rates, Self Assessment deadlines, trivial benefits, director's loan accounts, AML, ACSP, P11D changes, client due diligence, Making Tax Digital for Income Tax, mileage, VAT registration and the MLRO.
Built for UK accountants, bookkeepers and growing accountancy practices.
How it works
Accountants answer the same questions every week: is the staff party allowable, salary or dividends, when is my VAT due, what are trivial benefits? Remindoo's FAQs & Support library turns those answers into a reusable resource for the whole team. Each question appears as a card with a short preview and Read More, and the library is searchable alongside your guides and SOPs.
The FAQ set shown covers everyday UK tax and compliance topics: staff and client entertaining, corporation tax rates, Self Assessment deadlines, director's loan accounts and s455, AML and why it applies to accountants, ACSP status, P11D changes from April 2027, client due diligence (CDD) and how often it must be refreshed, Making Tax Digital for Income Tax, business mileage, VAT registration and who the firm's MLRO is.
Opening a FAQ shows a detailed answer with an updated date and Edit and Delete buttons, so content can be kept current as rates and rules change. Adding a new FAQ uses a full editor with headings, lists, quotes, links, images, video, a code view, full-screen mode, Preview and a word count. For a practice, this means consistent answers from every team member, faster onboarding of new staff and fewer interruptions to senior people. Internal FAQs such as "Who is our MLRO?" also support AML awareness training.
Ready answers to common questions
Questions such as staff entertaining, salary or dividends, corporation tax rates, Self Assessment deadlines, trivial benefits, director's loan accounts, AML, ACSP, P11D changes, client due diligence, Making Tax Digital for Income Tax, mileage, VAT registration and the MLRO.
What you can see
- New FAQ button to add a question
- Search box for guides, SOPs and FAQs
- Tax FAQs: entertaining, salary or dividends, corporation tax rates, trivial benefits
- Deadline FAQs: Self Assessment deadlines, *When is my VAT due?*, VAT registration
- Compliance FAQs: AML, ACSP, CDD refresh, MLRO, Making Tax Digital for Income Tax
- Read More link on every card
Why it matters: Common questions get one agreed answer, so clients and staff hear the same thing from everyone in the firm.
Detailed answers
Each FAQ opens to a full answer you can edit.
What you can see
- Back to FAQs link
- Question *What are the current corporation tax rates?*
- Updated date beneath the question
- Detailed Answer covering main rate, small profits rate, marginal relief and associated companies
- Edit and Delete buttons
Why it matters: Answers are dated and editable, so you can keep them accurate when rates or rules change.
Add a FAQ
Type the question and answer in a full editor with preview and word count.
What you can see
- Required Question field (*When are Self Assessment payments on account due?*)
- Required Detailed Answer editor
- Toolbar with headings, lists, quote, divider, link, image, video, code view and full screen
- Word count below the editor
- Preview and Save buttons
Why it matters: Anyone with access can add a well-formatted answer in a couple of minutes and check it before saving.
Frequently asked questions
What can I store in the knowledge base?
SOPs, firm policies, technical guides (for example Section 455, fixed asset and depreciation policies) and client-facing FAQs, with attachments and links.
Can I share articles with clients?
Yes. Each article's visibility is Internal, External or Both.
Is there an approval step?
Yes. Articles move through Draft, In Review and Published.
Can I see if staff read the SOPs?
Each article shows read time, views, likes and a star rating.
Can I edit a FAQ when tax rates change?
Yes. Each FAQ has Edit and Delete buttons and shows the date it was last updated.
What can I include in a FAQ answer?
The editor supports headings, lists, quotes, links, images and video, with Preview and a word count before you save.
Continue the Knowledge Base guide
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Why recording every task matters in an accountancy practice
Accounting firms run on deadlines: VAT returns, payroll, confirmation statements, accounts and Self Assessment. Recording every job as a task, with an owner and a date, is the simplest way to make sure nothing is missed.
Avoid penalties
HMRC and Companies House charge penalties for late filing. A task for every deadline, with an internal date before it, gives the team a buffer.
Nothing depends on memory
Recorded tasks mean work continues when someone is off sick, on leave or has left the firm.
Consistent quality
Subtask checklists make every job follow the same steps and reviews, whoever does the work.
Visibility for managers
Filters by owner, status and deadline show at a glance what is late, what is due and who needs help.
Practical tips from UK practice
- Set an internal deadline two to four weeks before every statutory deadline.
- Use recurring tasks for repeat work such as VAT, payroll and bookkeeping.
- Break larger jobs into subtasks, including a review step.
- Comment on the task instead of by email, so the history stays with the work.
Related Remindoo features
Written and reviewed by Annie, Product Lead at Remindoo. Guidance is general; check current GOV.UK and professional body guidance for your firm.
What UK practices say about Remindoo
Read all reviews on Trustpilot“With Remindoo, everything from the first enquiry to onboarding and ongoing client management is tracked in one place… It saves us hours and gives me, as a practice owner, complete visibility of where the firm stands.”
“The biggest benefit is having clients, tasks, deadlines, workflows, proposals and communication all organised in one place.”
“During my trial, the team were absolutely amazing. They helped onboard my clients, set up my settings and made sure everything was ready for me to use… they made the whole process completely stress-free.”
“It brings client information, tasks, recurring deadlines, workflows and reminders together in one place, giving us much better visibility across the team.”
