AML & client due diligence
In short: A report to the National Crime Agency where you know or suspect money laundering or terrorist financing.
Where you have knowledge or suspicion, the nominated officer submits a SAR to the National Crime Agency. Where you need to continue acting on a transaction, that may require a Defence Against Money Laundering request.
Tipping off the client that a report has been made is a criminal offence, so the internal handling of a SAR needs to be tightly controlled and recorded separately from general client notes.
Failing to report is an offence for the individual, not just the firm, so staff need a route to raise concerns that they actually understand.
General information for UK practices, not legal, tax or regulatory advice. Rules change — check current GOV.UK guidance and your professional body before acting.
Start with the workflows that cause the most chasing, then bring leads, AML, proposals and clients into the same calm operating system.
Accounting firms run on deadlines: VAT returns, payroll, confirmation statements, accounts and Self Assessment. Recording every job as a task, with an owner and a date, is the simplest way to make sure nothing is missed.
HMRC and Companies House charge penalties for late filing. A task for every deadline, with an internal date before it, gives the team a buffer.
Recorded tasks mean work continues when someone is off sick, on leave or has left the firm.
Subtask checklists make every job follow the same steps and reviews, whoever does the work.
Filters by owner, status and deadline show at a glance what is late, what is due and who needs help.
Written and reviewed by Waqas Sagar ACA FCCA FMAAT, Chartered Accountant with 18+ years in practice. Founder and MD of Accotax, an ICAEW, ACCA and AAT regulated London practice that has served over 5,000 clients, and founder of Remindoo. Guidance is general; check current GOV.UK and professional body guidance for your firm.
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