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Security and setup

How should an accounting firm set up roles, permissions and MFA?

How UK accounting firms set up roles, permissions and multi-factor authentication in practice software to protect client data.

Quick answer

Set up roles by grouping staff by what they need to see and do, give each role the fewest permissions required, require multi-factor authentication for every user and review access whenever someone joins, changes role or leaves. Keep admin rights to a small number of named people.

Written by Waqas Sagar ACA FCCA, Founder of Accotax and Remindoo · Last updated · 5 min read · Part of Security and setup guides

Why access control matters

Roles and permissions for accounting firms protect sensitive personal and financial data. Too much access increases the damage from a mistake or a compromised account.

Common set-up mistakes

Giving everyone admin rights to save time, sharing logins and leaving leavers' accounts active are the most common problems.

Step by step

List your roles, such as partner, manager, senior, junior and admin. For each, decide what they can view, edit and delete, including fees and reports.

Turn on multi-factor authentication for every user. Limit admin rights to two or three named people.

Review access at least annually and when anyone joins, moves or leaves. Record the review.

Example role matrix
RoleClient dataFees and reportsSettings
PartnerAllAllYes
ManagerTeam clientsTeamNo
SeniorAssignedNoNo
JuniorAssignedNoNo

Setting up the rest of the system

Use settings, custom fields, data tokens and categories so the system matches how your firm works. Consistent categories make filters and reports meaningful.

How Remindoo solves this

Remindoo supports multi-factor authentication and detailed roles and permissions. Flexible settings, custom fields, data tokens and categories let you shape the system to your firm.

  • Multi-Factor Authentication
  • Roles & Permissions
  • Flexible Settings
  • Custom Fields & Data Tokens
  • Categories
See the feature

Frequently asked questions

What is multi-factor authentication?

MFA asks for a second proof of identity, such as a code from an app, as well as a password. It makes stolen passwords much less useful to an attacker.

How many admins should a firm have?

As few as practical, usually two or three named people, so there is cover without spreading powerful access widely.

Should juniors see fee information?

Many firms restrict fee and profitability data to managers and partners. Decide based on your culture and set permissions to match.

What should happen when someone leaves?

Remove or disable their access on their last day, reassign their work and review what they could access.

Related guides

Also useful

Built for UK practice growth

Every deadline. Every client. One system.

Start with the workflows that cause the most chasing, then bring leads, AML, proposals and clients into the same calm operating system.

Why knowing what each employee is working on matters

In a growing practice, the partner can no longer hold every job in their head. Clear ownership and visible workload are what stop deadlines slipping when someone is on leave, busy or new.

Clear ownership

Every client and task has a named person, so nothing sits unassigned and clients get consistent answers.

Balanced workload

Seeing tasks per person helps managers move work before one person is overloaded and another is waiting.

Cover for absence

When work, notes and history live in one system, a colleague can pick up a job without starting from scratch.

Controlled access

Roles and permissions keep sensitive client and AML data visible only to people who need it.

Practical tips from UK practice

  • Group people into teams around services or client portfolios, and name a Team Lead for each.
  • Review the employee task breakdown weekly, not only when a deadline is missed.
  • Give new starters a limited role first, then widen access as they are trained.
  • Use bulk reassignment when someone leaves or goes on holiday, rather than moving tasks one by one.

Written and reviewed by Waqas Sagar ACA FCCA FMAAT, Chartered Accountant with 18+ years in practice. Founder and MD of Accotax, an ICAEW, ACCA and AAT regulated London practice that has served over 5,000 clients, and founder of Remindoo. Guidance is general; check current GOV.UK and professional body guidance for your firm.

What UK practices say about Remindoo

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“With Remindoo, everything from the first enquiry to onboarding and ongoing client management is tracked in one place… It saves us hours and gives me, as a practice owner, complete visibility of where the firm stands.”
Shaz Israr
“The biggest benefit is having clients, tasks, deadlines, workflows, proposals and communication all organised in one place.”
Taxaccolega Chartered Accountants
“During my trial, the team were absolutely amazing. They helped onboard my clients, set up my settings and made sure everything was ready for me to use… they made the whole process completely stress-free.”
Afia Begum
“It brings client information, tasks, recurring deadlines, workflows and reminders together in one place, giving us much better visibility across the team.”
Premier Books Consultancy Ltd

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